EY launches new unit to control AI costs and measure returns |
| EY is creating an AI value realisation office and hiring a head of “agent economics” to oversee its growing AI-powered workforce, control technology costs, and assess whether its investments are generating tangible business benefits. The move comes as companies face increasing pressure to demonstrate returns from AI spending, particularly as technology providers shift toward usage-based pricing models that can result in rapidly escalating costs. EY has already introduced AI token budgets for employees in areas with heavy AI usage, such as software development, requiring additional approval when allocated limits are exceeded. It has also developed AI routers that direct employees to the most appropriate model for each task, helping avoid unnecessary use of more expensive, advanced models. The new unit will provide EY’s leadership with greater visibility into AI spending and performance across different business functions, rather than leaving oversight to individual technology, finance, or human resources teams. |
|